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Christian Banks
Written by Christian Banks

Why my proxy won't connect?

If you're using the Proxy Utility Tool application, your proxy can go offline if your PC is turned off or the app is not running in the background while you have active periods scheduled.

The app is using your IP to create a proxy, so it also goes offline if you are not connected to the same network you was on when you have created the proxy.

When you see that the proxy is not connected, please make sure the the app is running and it's on the same network, then press the "Check health" button under Proxies.

If you have a third-party proxy, make sure to check if your proxy is online using If your proxy is unavailable, contact your proxy provider to solve this issue.

In case you've bought a proxy from us, please write to support, who will gladly help you to solve the issue.